IndiRez (Property Management System)

IndiRez is an enterprise grade solution for managing Small & Mid-sized Hotels. It lets you carry out your everyday tasks of bookings, reservations, accounts, housekeeping, restaurants etc. using a simple Computer and a basic Internet connection and with amazing simplicity.

IndiRez is a Multiple Property system that supports working in multiple currencies and in multiple time-zones, and on , all managed centrally, and seamlessly linked for Marketing & Distribution through a variety of channels for improved ROI, thus directly improving your bottom line - profits.

IndiRez offers a long list of features that gives you un-matched flexibility to accommodate a wide range specific operational demands at  your Hotel. So no matter what your property type is, be it a Hotel, Hotel Chain, Resort, Motel, Lodge or a Road side Inn, we are sure it will meet your requirements, and let you carry through even the most complex of transactions with great ease.

IndiRez is power-packed with features that are sure to impress. Here’s a quick look at its key features:

Support multiple Hotels & Resorts

• Manage multiple Hotel Properties with Management/Super Administrator/Administrator logins
• Categorize Rooms by amenities, male bed, female bed etc
• No limit to the number of (staff) user accounts
• Real time financial status available to authorized users.

Rates Management

• Number of seasons covering multiple years supported
• Special pricing for holiday, weekend or other short-term event periods
• Special pricing for Adults & Children
• Support for unlimited Add-on services appropriate Revenue distribution
• Negotiated Rates with flexible Comissions/Discounts for travel agents, sources of business etc
• Surcharge for extra persons
• Daily & Long-stay rates with promotional Discounts
• Group discounts/surcharges
• Multiple rates & rate types support in a single stay

Reservations Management

• Room status - available/reserved/checked-in/checked-out/blocked
• Room availability lookup, summary & stay information grid
• Details for a returning guest automatically filled in the reservation screen
• Guest details: name, address, email address, fax number, phone number, credit card(s), company, member/number, preferences, free format notes
• Historic and current records (mail and email addresses, phone & fax numbers, contact names etc) of and revenues from/payments to travel agents, sources of business, groups, companies etc in a central database.
• Credit limits for guests, companies, Agents etc
• History of guest hotel stays including dates, rates paid, total expenditure, sharers, preferences, notes
• Search for a reservation by last name, first name, group name or confirmation number all from a single search
• Override standard room rates/packages with appropriate authority
• Special guest requests including for a specific room, adjoining rooms, same floor rooms
• Late arrival/checkin, early checkin, late checkout (with option to charge extra)
• Extra bed/cot
• Group reservations (multiple rooms under one name/bill).
• Record name & room number of group leader
• Inquiry on guests scheduled to arrive/depart on a specific date
• Sources of business/travel agent codes and information (for calculation of and payment of commission)
• Collection of deposits for room reservations
• Reservation confirmations by email or fax

Online Bookings

• Integrated Web Booking module for the Hotel website
• Enter start/end stay dates and room selection
• View real time room availibility and price
• Realtime confirmation of booking to customer
• Offer Multiple Rates & Packages based on stay dates
• Single & Multiple room bookings with policy based deposits & Guaratees
• Automatic creation of Guest account, enabling them to edit their reservation or book a new one
• Automatic confirmation email with booking details and policies

Checkin

• Automatic allocation of rooms to guests on check-in for maximum yield and optimal usage of Room Inventory
• Accept and post room deposits/key money
• Print guest check-in card (option to do so in bulk in advance)
• Optional Self service checkin/out kiosks
• Multiple guest names and sharers per room
• Cancel Check-ins (before Night Audit)
• Group checkins
• Negotiated room rate (with appropriate authority)
• Extending stays
• Direct Interface with online Credit Card payments
• Secure web based credit card processing
• Automatic allocation of breakfasts/meals and other add-on services for inclusive rates

Checkout

• Account/invoice printing with multiple splits & routings
• Late check out with option to extra charge
• Optional Self-service checkout/in kiosks
• Free format reminder feature for front desk clerk (coming soon)
• Combine and share bills between Room Sharers and Group Rooms
• Move charges between accounts and room bills.
• Point and click to void or transfer guest transactions
• Reinstate checked-out rooms (before Night Audit)
• Group checkouts
• Forms of payment including cheques, traveler’s cheques, debit and credit cards, bill to company
• Recording of a reference number for non cash payments (cheque number, authorization code etc)
• Direct Interface with Credit Card Payments
• Secure web based credit card processing
• Payment in multiple currencies
• Cash counter support
• Receipt printing
• Guest accounts
• Group accounts
• Automatic posting of room charges overnight
• Suppression/reversal of auto room charges and then manual posting
• Automatic invoice to corporate accounts (when due or monthly)

Supplementary Hotel Services

• POS system for café, convenience store, laundry, tours, travel desk etc
• POS system enables staff to accept cash sales or to post charges to the room
• POS fully integrated into guest accounts, and sales
• POS with touchscreen support and online credit card processing
• Charge additionally phone calls, movies, broadband internet etc to the guest’s account
• Can be used with almost all PABX or PBX systems (Optional) worldwide.
• Guest messages with delivery confirmations
• Task Management between departments and POS
• Process Credit Cards Throughout the System (Paypal, Authorize.net etc) - Virtual Payment Terminal

Conference Booking & Management (Coming Soon)

• Sell and manage tours including ticket sales and space available.
• Sell and manage use of meeting/reception rooms in partial hour or hourly increments
• Meeting/reception room bookings. Numbers of participants, seating and table configurations
• Projector/screen/PC hire
• Provision of refreshments for meetings/receptions
• Meeting/reception room charges and billing

Financial and Business Reports
Print, View online, Export in .pdf, .doc and .xls format

• A Daily reports & Monthly summary that shows
• prior day, current month to date and current year to date
• by cost centre (rooms, phone, internet, café, convenience store, laundry, tours (POS assisted))
• forecast for the next 7 days
• Detailed up-to-the-minute House Status
• Rooms availability
• Occupancy %
• Reservations, checkins, checkouts
• Average guest stay duration
• Total room revenue; Average room rate
• Balances by not due, due, overdue and total
• collections by payment method (cash, cheque, MC, Visa etc) & total
• no shows, cancellations
• Rate variations & discounts
• Travel agent commission
  
  Detailed charge & payment journal
• Guest bills and receipts
• Corporate Direct Billing Ledger and Ageing

Housekeeping

• List of todays check-ins, checkouts, occupied and vacancies including any repair or maintenance notes
• Room status: dirty, clean, inspected, under repair
• Manage room status from the housekeeping area.
• Front desk staff can see real time room updated status
• Housekeeper to front desk communications
• Maid assignment to rooms
• Report of assignments
• Daily task lists for housekeepers
• Recording and reporting of defects, repairs & maintenance
• Recording that defects have been remedied, repairs and maintenance undertaken

Hotel Administration

• Aids to revenue management, forecasting, marketing, campaign management (coming soon)
• Promotional mail or email campaigns (coming soon)
• Report of guests scheduled to arrive/depart on a specific date
• Forcast for Inclusions based on occupancy
• Staff training aids
• Internal messaging system

Accounting

• General ledger
• Profit/cost centres
• Automatic direct billing from front desk
• Printing and mailing of room/monthly guest bills to companies. Statement print/email with past due messages.
• Ability to flag accounts due for payments or payment delays
• Vendor details (mail and email addresses, phone numbers, contact names, products, prices etc)
• Accounts payable
• Contract/subscription recurrent payable
• Accounts receivable
• Aged debtors
• Provisions for bad debts
• Payment of Travel Agent commission
• Audit trails (who changed, what and when)